Refund policy

In addition to the UK Distance Selling Regulations, you can return any item within 28 days of receipt for a refund of that item or exchange it for a different size or colour. Our returns policy excludes sale items.

For returns made outside the Distance Selling Regulations, we will refund the monetary value of the goods returned to us, at the price you purchased them. In all cases, the items returned must be in their original condition, which includes any packaging.

The goods are your responsibility until we receive them. Please ensure you package your return to prevent any damage to the items or boxes.  We are not responsible for any items that are returned to us in error. Once we have received the goods a refund or exchange will be issued.

Once an order has shipped, shipping and handling charges are non-refundable. Returns are processed within 5-10 business days upon receipt of your return. You will receive an email confirmation when your refund has been issued. All returns and exchanges will be at the discretion of Albino and Preto. Returns are subject to a 10% restocking fee. 

Due to the limited of Albino & Preto products, any and all products are subject to a 10% Re-Stocking Fee.

For your protection, undergarments, mouth guards, protective cups and compression shorts cannot be returned, even if new and unused.

We recommend that you use a postal service that ensures you for the goods you are returning. Please send returned goods to:

Albino & Preto Europe 80 High street Greenhithe Kent DA9 9NN

We also accept cancelled orders under the Distance Selling Regulations. If you decide to cancel your order, you must let us know by email quoting the order number at info@albinoandpretoeu.com.